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2 years garanteed
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Quality &
Terms and Conditions

Terms and Conditions (a trademark of Cima Europe) General Terms & Sales Conditions


Privacy Policy (a trademark of "company" Cima Europe) is fully committed to respect your privacy and protect any information you provide. We only use information you provide to process orders you may place on (a trademark of Cima Europe) web site, notify you when important modifications are made to our service and occasionally tell you about relevant products or services we are offering, if you chose to receive our newsletter. We will never pass your details to third parties for any purposes. To fully use our web-site and make purchases, you will need to register as a “registrated customer”, where you will be required to provide us with your contact information and some other information to process any orders you place with us.

We use a web analytics tool to analyze site usage, how our users arrive at our site, what they do on the site, etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information. We may use "Cookies" and other tracking technologies such as web bugs. "Cookies" are small text files that are transferred to your computer's hard disk by the website. (a trademark of Cima Europe)'s cookies are used to identify a computer or browser, not to identify specific customer traits. If you do not want cookies in your browser, you may set your browser to reject cookies or to notify you when a website attempts to place a cookie in your browser.

Terms and Conditions

No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under the Consumer Protection (Distance Selling) French Regulations 2000. All orders for goods accepted by (a trademark of Cima Europe) (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 8 days of receipt of this letter or delivery of goods. Any terms ought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions. We store the content of this contract and will send you the details of your order via email. You can find the terms here at all times. The details about your recent orders can be found in your customer account.

Goods Advertized

While every effort has been made to portray items accurately on our website and other advertising materials, slight variations may occur. All measurements quoted are approximate and the reproduction of colors is as accurate as photographic and publishing processes will reasonably allow. Please note there may be variations in colors depending on the calibration and settings of individual screens/prints, and that the photos displayed are not contractual.


You may make an order via our website. All orders which are accepted by us shall be subject to these Conditions and no contract shall be deemed to be in place until we have accepted your order. Any e-mail is merely to report that your request has been received and does not in any way denote acceptance of your order. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable us to process the order. If you wish to cancel your order or return goods please see our cancellation and returns terms below. You will be advised if an item is out of stock. You may be offered an alternative product if one is available or you may cancel your order.

Terms of Payment (See Payment Information)

Payment for the goods and shipping charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle (a trademark of Cima Europe) to terminate the contract immediately. There will be no delivery until cleared funds are received and payments shall be made by you without any deduction whatsoever.

Delivery (See Delivery Information) (a trademark of Cima Europe) shall not be bound by a contract of sale until the goods have been received by the customer. The vendor will use its best endeavors to comply with the date named for delivery, but this date is provided as an estimate only and is not to be the essence of the contract. Many products are held in stock by (a trademark of Cima Europe), but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. (a trademark of Cima Europe) reserves the right to ship part orders but will not charge more than the total advertised delivery price for delivery of the order in full.


This is applicable in accordance with DAP Incoterm of ICC or for all deals with The Buyer must provide safe and adequate access to the point of discharge of the goods, including adequate manoeuvring space for the vehicle. The delivery point shall be safe and suitable such as the nearest hard standing able to accommodate a road going delivery vehicle. It will be the Buyer’s responsibility to notify the supplier (supplier’s email : of any site specific delivery requirements, e.g. restricted access, no articulated vehicles, no deliveries around school times and specific paperwork requirements, such as driver identification. The Buyer will be responsible for any additional cost associated with these special requirements and/or any costs incurred by the Supplier through the Buyers failure to provide information.


Except in cases of negligence by the Supplier and its drivers the Buyer shall indemnify the Supplier and its drivers against damage or injury howsoever caused during their presence on the Buyer’s site or whilst obtaining access thereto.  In the event that the Buyer is unable to accept the delivery once the Supplier’s vehicle has arrived on site within the time prescribed by the Buyer, the full delivery charge will be payable. The Buyer is expected to commence unloading of the suppliers vehicle within half an hour of its arrival at the Buyer’s site. In the event that the vehicle is requested to wait beyond this period, a charge for waiting time of GBP 100 per hour or part thereof will be chargeable by the Supplier. Once the unloading of the Supplier’s vehicle has commenced the operation shall be completed within half an hour for rigid vehicles or for articulated vehicles. In the event that unloading takes longer than this period, a charge for waiting time of GBP 100 per hour or part thereof will be chargeable by the Supplier.


The Buyer is responsible for full compliance with current Health & Safety requirements at its site. It is the responsibility of the buyer to inform the supplier of any site specific Health & Safety requirements or other site specific restrictions. The Buyer shall ensure that an appropriate risk assessment has been undertaken, that safe working procedures to cover the unloading and handling of steel reinforcement have been agreed and implemented, that appropriate equipment is used by trained and certified personnel and that the unloading operations are correctly supervised. It should be noted that the Supplier’s driver will not be involved in the lifting operations related to the offloading other than when a driver operated attachment e.g. HIAB, is to be used or when preparing the load for unloading e.g. removing load securing straps.


Additional Charges (Negotiable at time of quotation or order variation) : an additional delivery charge will apply if delivery is required outside normal working hours. An additional charge will apply if offloading is required by a crane or similar lifting device fitted to the Supplier’s vehicle. An additional charge will be made if delivery is required in Central London and any other regions subject to congestion or special emission charges. The standard form of supply is for delivery to a single point on site. In the event that the Buyer requires multi drops on the same site an additional charge per drop will apply. An additional charge apply made to cover any special packing or delivery arrangements not covered in the standard packing. A delivery cancellation charge will apply if the Buyer notifies the Seller less than 24 hours prior to the planned delivery.

Goods Damaged in Transit (See Delivery Information)

Any goods received by the customer that have suffered damage in transit must be reported to the vendor as soon as possible and at the latest within 14 days of receiving the goods. The vendor will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense.
Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

Cancellation of Orders (See Return & Exchange policy)

The customer has a right to cancel an order for items purchased from the vendor’s website no later than 14 days after delivery. Orders can be cancelled by email, telephone or fax. There are some restrictions to products that can be cancelled after delivery however as follows: Items personalized or made to measure for the customer. The vendor may cancel any order placed by a customer until the goods are received by the customer if the vendor is no longer able to supply the item, there has been a significant price change of the item, or if the vendor suspects the transaction is fraudulent. If an order is cancelled by the vendor the total amount paid by the customer will be refunded.

Customer Returns (See Return & Exchange policy)

Products may be returned for a full refund within 14 days of delivery. Delivery charges will not be refunded. When the vendor receives returned goods they will be inspected to ensure all manuals, accessories, free items and any other components are within the returned package and that the customer has taken reasonable care of the goods and also appropriately packaged for safe transportation back to the vendor. If the vendor receives goods that have not had reasonable care taken, the vendor shall charge the customer an amount equivalent to the reduction in the value of the goods. If the goods have missing items, the vendor shall charge the customer the cost of the missing items. These costs will be deducted from any refund that is due to the customer.


Faulty Goods (See Return & Exchange policy)

All products carry a 2 year guarantee backed by the manufacturer unless otherwise stated. If items become defective due to manufacture fault, please contact us and we will agree on the best possible way to solve the issue (sending back the item, etc.). We will contact the relevant manufacturer who will inspect the item and at their discretion, they will either repair, replace or return the item to you (we will return the item if we feel there is no manufacturing fault). If the manufacturer determines the item is faulty, then we will reimburse reasonable costs that were incurred when the item was returned, upon production of valid receipts. We accept no responsibility for goods not received or damaged in transit. We recommend that you use an insured shipping method.


The Vendor is not liable for loss of business or income due to shipment delays under any circumstances. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Money Back Guarantee

Subject to the warranty exclusions as detailed in this document, products may be returned for a refund within 14 days from delivery.

Replacement Products

In the event that an item cannot be repaired within 60 days, then an equivalent replacement item with similar functionality will be supplied. Replacement items may not necessarily be new, but will be fully functional and will not be older than the item they replace. Replacement products will not be more expensive than the product they replace. Suitability of replacement products shall be discussed with the customer, but the final decision on their suitability shall be made by (a trademark of Cima Europe). Any repair or replacement of a defective product will not renew or prolong this warranty beyond the original expiry date of the warranty.

Preservation and archiving of documents

The archiving of transaction data is carried out on a reliable and durable basis, in accordance with Article 1348 of the French Civil Code. It is made in accordance with the AFNOR Z 42-013 standard on the design and operation of computer systems in order to ensure the preservation and integrity of the records stored in these systems.

Entire Agreement

These terms and conditions express the full obligations of the parties. No general or specific conditions communicated by the customer can be incorporated into these general conditions, except in the case of prior agreement between the parties prior to the conclusion of the contract. The fact that the company does not avail itself of a breach by the customer of any of the obligations contemplated herein can not be interpreted in the future as a waiver of the obligation in question. The Company has the possibility to adapt or modify at any time these Conditions of Contract. In case of modification, the serum applied to each order the Contractual Conditions in force on the day of the order. The company is also responsible for all time-stamped versions of the Contract Terms.

Reservation of property

The products delivered to the customer remain the property of the company until the contract has been fully executed. On the other hand, the transfer of risks takes effect from the delivery of the efficient products and / or services ordered from the electronic shop. The documents provided to the customer are governed by the Intellectual Property Code. They therefore remain the property of society. It is thus forbidden to reproduce, assign or exploit the documents provided without the consent of the company.

Applicable law

This website and the contracts are subject to French law, in accordance with European directives. It is the same for substantive rules as for rules of form. In the event of a dispute, the companies will favor the settlement. This search for an amicable solution does not interrupt the time taken to act as a guarantee. If not, and according to the provisions of articles 46 to 48 of the NCPC, the French courts will have sole jurisdiction